Refunds & Policies

 

A $2.50 handling fee ($3.50 international) is added to all orders automatically within the shipping price. This is following global marketplace changes, supply chain issues, and price increases on supplies.

At this time, we do not ship orders on weekends and holidays. We are unable to ship orders via UPS to PO boxes, APO, DPO and FPO addresses.

Please note, especially when shipping outside of the United States, fees, including but not limited to customs and other import fees, may apply. These are the full responsibility of the buyer. No reimbursement for such fees will be provided. Customs authorities require that we state the value of your order directly on your package. These authorities have the right to release or deny your package. We are not responsible for any delays in delivery due to this process. If you decide to refuse any shipment, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Due to COVID-19, shipping can be unreliable. For the safety of your order, we limit the shipping options due to several undelivered orders via that method, which may lead to increased shipping costs, especially outside of the United States. Ground Advantage (First Class) International mail is extremely unreliable currently. Please note if you select this shipping method there can be long transit time with no update for weeks.

Shipping times are generated by the shipping company and are estimates. Transit times can vary and are not guaranteed. Currently, USPS is experiencing longer than normal delivery times due to worker shortages. It can take up to an additional two week period to arrive and sometimes does not show updated tracking. Please note that they no longer guarantee Priority Mail and Express Mail to met the standard delivery times. UPS still guarantees UPS 2 day and UPS 1 day mail service.

Refund Policy

Refunds are available within 14 days of the delivery date for damaged products only.

Any issue with exchanges or missing items must be reported within 14 days of the delivery date.

We care about our customers and strive to provide the best experience. The customer must provide an explanation and proof of damage, and a store representative will determine if the product is damaged and if a refund will be processed. Packages marked as delivered, but 'not received', are the customer’s responsibility to locate. Please contact the carrier, as they can check the status of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages unless the carrier has marked the shipment as lost on their end.

Exchange Policy

Exchanges are available for shirts, hoodies, and other clothing items within 14 days of the delivery date for a new size of the same item. Final Sale items are not eligible.

To request refunds or exchanges:

Email products@retroware.com with your order number and a listing of the products you intend to refund or exchange. This will expedite wait times and will avoid possible additional charges in shipping back ineligible items. After notifying our team, you will send back your damaged item or item you would like to exchange to us, so we are able to process your refund or return when the item is received.