Refunds & Policies

A $2.50 handling fee ($3.50 international) is added to all orders automatically within the shipping price. This is following global marketplace changes, supply chain issues, and price increases on supplies.

At this time, we do not ship orders on weekends and holidays. We are unable to ship orders via UPS to PO boxes, APO, DPO, and FPO addresses.

Please note, especially when shipping outside of the United States, fees, including but not limited to customs and other import fees, may apply. Shippers like UPS and DHL may also incur brokerage and other fees that are handled only at the time of customs clearance. These are the full responsibility of the buyer. No reimbursement for such fees will be provided. Customs authorities require that we state the value of your order directly on your package. These authorities have the right to release or deny your package. We are not responsible for any delays in delivery due to this process. If you refuse any shipment, you are responsible for the original shipping costs, any duties, taxes and/or customs charges incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. 

We are not responsible for any incorrect shipping information entered at the time of purchase. Please make sure that all information is correct before submitting your order. If orders are sent back to us we will reach out. All addresses and names need to be in Roman letters and Arabic numerals, or it will be rejected by the postal service. Any order returned to us is not eligible for a refund of the shipping cost. 

For the safety of your order, we limit the shipping options due to several undelivered orders via that method, which may lead to increased shipping costs, especially outside of the United States. Ground Advantage (First Class) International mail, and International Economy are slow shipping methods. Please note that if you select this shipping method, there can be a long transit time with no update for weeks. With these methods, your local mail service will deliver your parcel. 

Shipping times are generated by the shipping company and are estimates. Transit times can vary and are not guaranteed. Please note that they no longer guarantee Priority Mail and Express Mail to meet the standard delivery times. UPS still guarantees UPS 2 day and UPS 1 day mail service.

Refund & Return Policy

Refunds are available if reported within 14 days of delivery for damaged, defective, or incorrect items only.

Customers must provide a description of the issue and photo evidence. All claims are reviewed by our team to determine eligibility for refund or replacement.

Missing or incorrect items must also be reported within 14 days of delivery.

Packages marked as delivered but reported as “not received” are the responsibility of the customer to resolve with the carrier. We do not issue refunds for lost packages unless the carrier confirms the package as officially lost.

Final Sale items are not eligible for return, refund, or exchange unless required by applicable law.

Exchange Policy

Exchanges for shirts, hoodies, and apparel items are available within 14 days of delivery for a different size of the same item, subject to availability. Customers are responsible for the return shipping of the item. 

Final Sale items are not eligible for exchange unless required by applicable law.

International Consumer Rights

If you are purchasing from outside the United States, including the European Union or other jurisdictions with mandatory consumer protection laws, you may be entitled to additional rights that cannot be waived by this policy.

Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable consumer protection laws in your country of residence.

Where required by law, eligible consumers may have the right to cancel certain purchases within a statutory withdrawal period, except for items exempt under applicable law (including custom-made or personalized products, and sealed media once unsealed).

How to Request a Cancellation, Return, Refund, or Exchange

To request assistance, email: products@retroware.com

Please include:

• Order number
• Items involved
• Description of issue
• Photo evidence (if applicable)

After contacting us, customers will receive return instructions if the request is approved. Items must be sent back before refunds or exchanges are processed.