Refund policy
Refunds are available if reported within 14 days of delivery for damaged, defective, or incorrect items only.
Customers must provide a description of the issue and photo evidence. All claims are reviewed by our team to determine eligibility for refund or replacement.
Missing or incorrect items must also be reported within 14 days of delivery.
Packages marked as delivered but reported as “not received” are the responsibility of the customer to resolve with the carrier. We do not issue refunds for lost packages unless the carrier confirms the package as officially lost.
Final Sale items are not eligible for return, refund, or exchange unless required by applicable law.
Exchange Policy
Exchanges for shirts, hoodies, and apparel items are available within 14 days of delivery for a different size of the same item, subject to availability. Customers are responsible for the return shipping of the item.
Final Sale items are not eligible for exchange unless required by applicable law.
International Consumer Rights
If you are purchasing from outside the United States, including the European Union or other jurisdictions with mandatory consumer protection laws, you may be entitled to additional rights that cannot be waived by this policy.
Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable consumer protection laws in your country of residence.
Where required by law, eligible consumers may have the right to cancel certain purchases within a statutory withdrawal period, except for items exempt under applicable law (including custom-made or personalized products, and sealed media once unsealed).
How to Request a Return, Refund, or Exchange
To request assistance, email: products@retroware.com
Please include:
- Order number
- Items involved
- Description of issue
- Photo evidence (if applicable)
After contacting us, customers will receive return instructions if the request is approved. Items must be sent back before refunds or exchanges are processed.