Refund policy

Refunds are available if reported within 14 days of the delivery date for damaged products only.

Any issue with exchanges or missing items must be reported within 14 days of the delivery date.

We care about our customers and strive to provide the best experience. The customer must provide an explanation and proof of damage, and a store representative will determine if the product is damaged and if a refund will be processed. Packages marked as delivered, but 'not received', are the customer’s responsibility to locate. Please contact the carrier, as they can check the status of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages unless the carrier has marked the shipment as lost on their end.

 Final Sale items are not eligible for a refund and can not be returned or exchanged.